Special Needs & Wheelchair Accessibility
Certain seats or wheelchair areas may be reserved for passengers with restricted mobility or other special needs. Passengers should always comply with any requests from staff to make such seats available. Any special requirements should be made known to the Company at least 48 hours in advance of travelling.
Wherever possible, the Company will assist passengers using wheelchairs. One wheelchair user per coach may be accommodated inside the vehicle provided that the wheelchair does not exceed 1200mm x 700mm in size and the space has been booked in advance. The wheelchair must be appropriately positioned and secured. Folding wheelchairs will be carried where possible; however battery-powered wheelchairs cannot be carried unless they can be safely stowed in disassembled parts in the luggage compartment of the coach. In each case, the weight of each unit must not exceed 20kg. The Company can offer no guarantee that a member of staff trained in the correct lifting and handling of the wheelchair bound passenger will be available to offer assistance. It is therefore incumbent on the passenger to make suitable arrangements to have a qualified person available to assist at boarding, departing or connecting point unless confirmed arrangements have been made in advance with the Company. The final decision regarding the safe carriage of wheelchairs and their occupants rests with the Company staff present at the time of boarding, in line with guidance issued by the Company from time to time.