Terms & Conditions and Privacy Policy

The use of, and access to, pages of this Website operated by Stansted Citylink are subject to the terms and conditions (“Terms”) set out below. By using or accessing the Website or any part thereof you agree to be bound by the Terms. 

‘Stansted Citylink’ is a trading name of Braddell Limited (“the Company”), situated at ComfortDelGro House, 329 Edgware Road, Cricklewood, London NW2 6JP, United Kingdom, a UK subsidiary of the ComfortDelGro Corporation of Singapore.


© Braddell Limited 2015. The copyright in the Website is owned by the Company and protected by English and International copyright laws. By using or accessing the Website you are entitled to copy any such information for your own personal use but you may not re-publish or re-produce any such information in any manner, including without limitation electronic reproduction by “uploading” or “downloading”, without the prior written consent of the Company. Any unauthorised downloading, re-transmission or other copying or modification of any of the content of the Website may be in breach of statutory or common law rights which could be the subject of legal action. The Company disclaims all liability which may result from any unauthorised reproduction or use of the information on the Website. All rights not expressly granted are reserved by the Company.


The Company will only use the information that is collected about you lawfully, in accordance with the Data Protection (Amendment) Act 2003.

The details which you provide about yourself and any other information which identifies you (“Personal Information”) will be held by the Company subject to your express agreement. These details are used for operational purposes, for example producing the tickets or processing payments, and to personalise your shopping experience by using your purchases and browsing activity to make recommendations to you about products and services that we think may be of interest to you.

Your credit card or billing account details are only retained for the purpose of handling an individual transaction, unless you ask us to keep these details for future purchases which you may make through us. Personal Information and payment details may be used by the system to determine automatically the appropriate way to fulfil your order.

In order to process a reservation, your Personal Information and payment details may be passed to third party service providers and, where the Company is lawfully requested to do so, regulatory authorities (whether you are a registered user or not). Such third party service providers will have access to the Personal Information needed to perform the relevant service. They may not, however, use your Personal Information for any other purpose and are required to process your Personal Information in accordance with the Data Protection (Amendment) Act 2003.

The Company may use your Personal Information:

- for internal audit purposes;

- to help improve content of the Website and the service the Company offers to you;

- to inform you of new features, services, products and special offers from the Company and selected partners.

You agree that any successor of the Company may use your Personal Information on the same basis as the Company does. The Company will not disclose your personal details to third parties except as outlined above or in the unlikely event that the Company required to do so by court order or other legal requirement. Please note that the Company may transfer your data to persons outside the EEA, but the Company will only do so in accordance with applicable data protection legislation.

As the Internet is not a secure medium of communication the Company cannot guarantee the security of any information which you input on the Website. The Company is not and will not be responsible for any damages you may suffer as a result of the loss of confidentiality of any such information.

Despite the non-secure nature of the Internet, the Company takes your privacy seriously and is committed to safeguarding your privacy.

Use of Cookies

The Company uses “cookies” to identify you upon your visit to the Website but only to determine whether (1) you have previously visited the Website; and/or (2) these Terms have been previously accepted by you; and/or (3) you are registered with the Company and wish to by-pass the registration process.

A “cookie” is a software device which identifies you as noted above each time you return to the Website and allows the Company to build up a demographic profile of you in order to provide a personalised service.

The Website will still operate if you wish to prevent the use of “cookies” but in such circumstances it is your responsibility to disable the “cookies”.


The Website has been designed to protect your privacy and any personal information about you collected by the Company. Such personal information is protected by industry standard physical and electronic security systems.

The Company will hold personal information only for as long as is reasonably necessary to provide the most efficient service to you.


You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from the Website.


Certain names, words, titles, phrases, logos, icons, graphics and designs displayed on the Website constitute trade names and/or registered or unregistered trade marks owned by the Company. The display of any trade names or registered or unregistered trade marks on the Website does not imply any licence has been granted to any third party in respect of the same. All rights not expressly granted are reserved by the Company.

You shall not create a hypertext link to the Website or “frame” the Website except with the express advance permission of the Company.


The Company shall not be liable for any direct or indirect, special, incidental or consequential damages including any loss of profits, business, revenue or goodwill arising from the use of or access to or inability to use or access, interruption or availability of the Website, its operation or transmission, computer viruses, loss of data or otherwise in respect of its use or the downloading or use of any software, including pdf files, made available by the Company on the Website. By using or accessing the Website you shall indemnify the Company from and against all claims, expenses, losses or liabilities (including professional fees and expenses) in connection with any claim by a third party relating to the use of the software or data or arising from such downloading as referred to above.

The Company is not responsible for invalid destinations or transmission errors in, corruption of, or the security of information carried over telecommunications carriers’ or other providers’ facilities. The Company has no liability for faulty or interrupted communication links.

For the avoidance of doubt, the Company shall not be liable for any direct or indirect, special, incidental or consequential damages including any loss of profits, business, revenue or goodwill arising from the actions of any third party provider of automated secure payment [and delivery] system.


Because of the variety of sources from which the Company obtains the content displayed on the Website (“Content”) including text, graphics, hypertext links or other items, the Content is provided on an “AS IS” basis excluding any warranty whatsoever, expressed or implied, including, but not limited to, warranties of satisfactory quality, fitness for any particular purpose or freedom from computer viruses. The Company excludes any liability for (i) any errors in or omissions from the Content and (ii) any other websites linked to or from the Website.

The Company excludes any warranty that the Website will be error free, free of viruses or uninterrupted.


As a condition of your use of the Website, you warrant to the Company that you will not use the Website for any purpose that is unlawful or prohibited by the Terms. The Company may suspend, block or terminate your access to the Website, in its absolute discretion.


The Website may be used to provide you with travel information, including inter alia journey planning, to assist you in determining the availability of travel-related services; to make reservations; to purchase tickets and for other bona fide purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into a binding contract (including instructing the Company to collect any payments from a debit/credit card or billing account) and to use the Website in accordance with the Terms. You agree to be financially responsible for all of your use of the Website (as well as for use of your account by others). You also warrant that all information supplied by you in using the Website is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the ticket reservation and purchase facilities accessible via the Website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that abuse of the travel services and/or reservation and/or purchase facilities accessible via the Website may result in you being denied access to such facilities.


No contract will subsist between you and the Company for the sale by it to you of any tickets unless and until:

(i) The Company’s receipt of the purchase price for the tickets via the automated payment system utilised by the Company, subject always to the Company reserving the right to amend/correct any prices incorrectly stated on the Website. Such amendments shall only be made in the event of manifest error in respect of the price stated on the Website, and shall be notified to you forthwith. In the event of such price amendment, you shall be entitled to terminate the contract within 28 days of notification by the Company; and

(ii) if following any price amendment as set out in Condition 9(i) above, the Company accepts your order by e-mail. Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the Company sends the e-mail to you (whether or not you receive that e-mail).

All bookings are subject to the Terms and the Company’s standard conditions of carriage (“Conditions of Carriage”). You are strongly advised to read the Conditions of Carriage in addition to the Terms.

The Conditions of Carriage contain limits and exclusions relative to the liability of the Company in respect of loss caused by breach of contract as well as in respect of loss or damage to luggage and/or its contents.

Any tickets purchased via the Website are in respect of the journey details of which are confirmed to you during the booking/purchase process and/or stated on the face of the ticket only.

When your booking has been confirmed your tickets will be despatched via the method selected when you make your booking or made available for collection from a designated location. It is your responsibility to check the tickets issued to you are accurate before you travel. The Company is only responsible for tickets issued in accordance with your instructions.

In the event of you wishing to purchase tickets via the Website from a travel service operator other than the Company, such a purchase shall be governed solely by the terms and conditions of such third party travel service operator. To the maximum extent permitted by law, the Company disclaims all warranties as to the quality, fitness for purpose, title and non-infringement in respect of any such transaction between you and third party travel service provider. The Company shall not be liable for any direct or indirect, special, incidental or consequential damages including any loss of profits, business, revenue or goodwill arising from any transaction between you and a third party travel service provider.


The Company accepts no responsibility or liability in respect of any material displayed on any third party websites which are not under its control. 


The Content is believed to be reliable when displayed. The Company cannot guarantee that the Content will be accurate, complete and current at all times. All Content is subject to modification from time to time without notice. 


The Company reserves the right to make changes to any part of the Website and due to its policy of updating and improving the Website the Company may wish to change the Terms. The Company reserves the right to modify the Terms relating to the use of and access to the Website without prior notice. The amended Terms shall become effective immediately upon the posting of the amended Terms on the Website and the use of the Website by you on or after any such effective date shall constitute acceptance of such amended Terms.


The Terms shall be governed by and construed in accordance with the laws of England and if you intend to take legal action in relation the Terms and/or the use of and/or access to the Website you agree that the English courts shall have exclusive jurisdiction.


You will be responsible for all charges and relevant taxes arising out of the booking and/or purchase of tickets online via the Website.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of the Terms or use of the Website.

The Company’s performance of the Terms is subject to existing laws and legal process, and nothing contained in the Terms is in derogation of the Company’s right to comply with any order of any court with the necessary authority.

The Terms and the Conditions of Carriage constitute the entire agreement between you and the Company with respect to your use and access of the Website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Company with respect to your use and access of the Website. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If any provision of the Terms is found to be invalid the validity of that provision shall not affect the validity of the remaining provisions of the Terms which shall remain in full force and effect.

You may not assign, sub-license or otherwise transfer any of your rights under the Terms.

If the Company or you fail to exercise any right or remedy available under the Terms such failure does not constitute a waiver of that right or remedy. The Headings in the Terms are for convenience only and will have no legal meaning or effect.

The information contained in this website is for general information purposes only. The information is provided by the Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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