Customer Service Agent

Full & Part Time – Up to 40 Hours per week

Location: Kings Cross, St Pancrass



This is the perfect non-stop role for energetic people. Join us as a Customer Service Agent and you’ll deliver exceptional and inspiring customer service to all customers at Stansted Airport.

You’ll sell all Stansted Citylink’s ticket products, provide information and assistance to all our customers, help passengers with luggage and support Drivers with boarding.


You’ll need to be self-motivated, organised, calm, confident and clear. Previous customer service experience is essential, as is the ability to represent Stansted Citylink in a smart, professional and courteous way.


Fluent English is required. The ability to speak other languages is preferred along with a willingness to work an early and  late shift  rota – including some weekends and Bank Holidays , this is a 24/7 operation.


 Main Responsibilities

 To proactively deliver an excellent standard of customer service at all times.  To use initiative and problem solving skills with  customer issues to ensure a positive outcome is achieved.

 To effectively communicate information to our customers. 

 To positively up-sell Stansted Citylink services and products to our customers.

 To proactively provide support and assistance to customers, colleagues and drivers.

 To liaise with colleagues throughout the business regarding service updates.

 To be fully competent in the use of relevant reservation systems.


 Experience and Qualifications Required 

 Fluent English. The ability to speak another language is preferred.

 Educated to O Level or equivalent.

 Experience of delivering excellent customer service in a fast-paced working environment.

 Experience of working as part of a team and independently.

 A confident communicator with excellent people skills and the ability to put people at ease.

 A proactive 'want to help' attitude.

 Work will involve standing and/or sitting for long periods of time due to customer demands.

 A willingness to work a shift rota - including some weekends and Bank Holidays

New Image